If you think you got a difficult job, Horton has it worst. This airline has lost 10 billion dollars in the last 10 years and filed for Chapter 11 bankruptcy in November of 2011.
American hasn't hire a flight attendant in 12 years. It has too many of them because too few of them worked a full schedule. yet all claimed full benefit..Many CEOs would have resigned and leaved for greener pastures. Not Horton who joined the company in 1985. He wants to tough it out and bring the airline soaring back into the skies again.
I don't really know whether Horton would actually succeed in breathing life into the company. Nonetheless, I admire his resilience towards in making the company successful again. No doubt he would be going to bed thinking about his organization's problem; waking up each morning muster enough courage to get back to work. He will not be doing all these unless he knows he is going to be successful.
Nobody wants to bet on a losing horse. Yet, I was truly inspired by his actions. He chooses to take the difficult path. Many times, I would complain both about my job and my business. Nothing that I faced is as complex and uncertain as American's problem. Horton action has breath a new life into my perspective towards surroundings. Things are just not as dire as I have thought so.
I know only Thomas W. Horton through a magazine article. It is actually enough for me wanting to work or spent time with this individual. He may not have succeeded in turning around the company yet, but I hope many of those who are struggling can learn something from him. I for sure I know I did.
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